Privacy Policy

Who we are

Autotrend Auto-loan Telemarketing Services (“Autotrend”, “we”) helps people apply for car loans in the Philippines. This policy explains how we handle your information when you message our Facebook Page, fill up our online application form, receive a quotation from us, or talk with our Loan Advisors.

Information we collect

• Messenger: your Facebook name, profile picture, the ID that Facebook gives us for your conversation with our Page, and the messages, photos and files you send us.
• Application form: the details you give, such as your name, birthdate, contact details, address, TIN, civil status, employment or business, income, bank, and the details of your co-maker and references.
• Loan details: the unit you want, computations, and quotations.
• Calls: call details and, after an announcement at the start of the call, a recording of the call.

Please get the consent of your co-maker and references before giving us their details.

How we use your information

• To answer your inquiries and assign you to a Loan Advisor.
• To prepare computations and quotations.
• To evaluate and process your car loan application.
• To send you updates, and promotions if you have not opted out.
• To check service quality, train our team, and resolve problems or complaints.

We do not sell your personal information.

Who we share it with

• Our partner banks and financing companies, and dealers, to evaluate and process your application.
• Meta, because our Messenger conversations run on its platform.
• Service providers that help us run our systems, such as website hosting and, when used, calling and text messaging.
• Government agencies or others, when the law requires it.

How long we keep it

We keep your information while we need it for the purposes above, for legal requirements, or to settle disputes. Call recordings are deleted automatically after about 120 days, unless we need to keep one because of a problem with an account. Documents our team uploads for loan processing are deleted from our system about 90 days after the check, or after your account is released or declined.

How we protect it

Our system uses encrypted connections and individual staff logins. Each team member sees only the conversations meant for their role. No system is perfectly secure, so please avoid sending information we did not ask for.

Your rights

Under the Data Privacy Act of 2012, you may ask to know what information we hold about you, get a copy, correct it, object to its use, or have it deleted. You may also stop promotions at any time by telling your Loan Advisor, or by replying STOP to a promotional text message. You may file a complaint with the National Privacy Commission.

How to delete your data

To ask us to delete your information, including your Messenger conversation data in our system:

• Send a message to our Facebook Page, or email autotrendphilippines@gmail.com.
• Tell us your full name and the Facebook name or mobile number you used with us, and write “Delete my data”.

We may first confirm that the request is really from you. We may keep information that the law requires us to keep, or that is needed for an active loan application or a dispute. We will tell you when your request is done.

Contact us

Autotrend Auto-loan Telemarketing Services
Scout Rallos, Diliman, Quezon City, Metro Manila 1103, Philippines
autotrendphilippines@gmail.com

If this policy changes, we will post the new version on this page with its new date.